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AIR RISE INC FAQs

Screen Protector Questions

What is Tempered Glass?

AIR RISE INC is made of tempered glass—the toughest protector glass on the market. It is premium, ion-strengthened glass with a hardness stronger than steel (9H). Our new line of screen protectors is even stronger than the original. Now that's protection.

What is the best tempered glass screen protector?

AIR RISE INC testing and engineering of our products to maintain the highest standards. Our tempered glass screen protectors are strengthened by ions with a hardness stronger than steel (9H) and are 5 times stronger than the screen alone. Made from 30% recycled glass thin enough to have full operating control of your device and are easy to put on with our installation guide.

Case Questions

Are your cases compatible with other products like the Apple bumpers, iPad Smart Cover?

Our cases are precision-fit to the device. Any other products that change the dimensions of the device are not compatible with our cases.

How do you clean the case?

Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel.

Order/Return Questions

My order is not processing. Why isn’t my order processing?

    We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:

  • The billing address that is on the order does not match the billing address where the card statement is mailed to.
  • Unavailable funds.
  • The SSC number was missing or incorrect.
  • For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card.
  • Incorrect credit card number or expiration date.

My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both domestic and international orders). Once your order ships, you will receive tracking information shortly thereafter.

Can I modify my order after I have already submitted it online?

Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. We are experiencing delays in our support services due to measures taken to reduce the spread of COVID-19. At the moment, we are exceeding a 72 hour response time and in some cases longer. Please note, we are unable to cancel or modify orders placed online. We appreciate your patience and understanding.

What is your return policy?

We will accept returns within 30 days of the original purchase only if the product was purchased directly from Otter Products. You can read more on returns

COVID-19 Questions

Are there delays in orders placed through the website?

We are currently operating at diminished capacity as we take preventative measures to ensure the health and safety of our employees. There will be delays in fulfillment and shipment of orders. You will receive communication notifying you when your order has shipped. If you have additional questions, please visit our support page at support https://airriseinc.com/en-frequently-asked-questions

Are there delays in orders placed through your website?

We are not currently expecting delays in our product shipments. However, this could change without notice as we continue to monitor the situation and make decisions for the health and safety of our employees.

Shipping Questions

When I select my residential address for shipping, do I need to be home when it arrives?

No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.

I live outside the United States. What is the process for shipping internationally?

Please note due to COVID-19 there may be some restrictions to shipping in your area at this time. All unrestricted international orders are shipped via USPS International or FedEx International and deliveries may also be delayed due to COVID-19. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. AIR RISE INC has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.

COVID-19 Questions

When I select my residential address for shipping, do I need to be home when it arrives?

We do ship to military addresses via UPS Mail Innovations. Please allow 15-24 business days for delivery.


Will I be able to track my order? If so, how do I track it?

Yes. Once the order has been shipped, you will receive an email with your tracking information. You can enter a UPS or USPS tracking number at www.usps.com/track, www.ups.com/track and a FedEx tracking number at www.fedex.com/tracking. Please note, it may take 1 – 2 days after shipment, and in some cases longer, for the tracking information to update.

When can I expect to receive my order?

Please note that AIR RISE INC and delivery services are experiencing delays due to COVID-19. At the moment, we are exceeding a 72 hour processing time and in some cases longer. We appreciate your patience and understanding.


Estimated shipping times have been provided below. Please keep in mind; these time frames include our processing period.

  • Contiguous United States - 4-10 Business Days
  • Alaska, Hawaii, and U.S. Territories - 9-18 Business Days
  • APO/FPO - 12-24 Business Days.